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Frequently Asked Questions

Do I need a referral to make an appointment?

You do not require a referral to make an appointment, however, you are unable to claim Medicare rebates for your sessions without a referral. Private health insurance rebates may be available without a referral for a Psychologist or Counselling. Please check with your private health insurance provider before your appointment. Third parties also often refer to iPsychology (for example TAC, WorkCover, VOCAT, VAP, NDIS, EAP providers and others).

Who can provide a referral?

A General Practitioner (GP), paediatrician or psychiatrist can provide a referral to see our Psychologists.  We recommend that you book a long appointment with your doctor so that they may determine that you are eligible for a mental health care plan.

How much does therapy cost?

Dec 2023 Fee’s

At iPsychology we maintain that counselling should be accessible and therefore do not charge the Australian Association of Psychologists recommended rate for Psychology in 2022 of $280 for a 50-minute psychology session (out-of-pocket cost of $190.35).

Recommended Fees Guide 2022-2023 (

We instead charge clients between $190-$225 per session, leaving you $105- $135 out of pocket with a Mental Health Care Plan. Lower fees may apply for concession card holders and pensioners (limited spots; call us to know more).


Third Party Payees are charged at each parties’ standard scheduled rates.

How do Medicare rebates work?

Clients may be eligible for Medicare rebates on psychology services after obtaining a referral and Mental Health Care Plan from their GP, psychiatrist or paediatrician.  Clients are eligible for up to 10 Medicare rebates per calendar year for individual sessions, and up to 10 rebates per calendar year for group sessions.  Initially, you will be referred for up to six sessions.  After which you can return to your GP for a Mental Health Review and another 4 sessions may be approved if we believe you would benefit from more sessions.


You will be asked to pay on the day of consultation. A rebate means that a portion of your cost to see a Psychologist (the amount is set by Medicare) will be paid back to you from Medicare.


Please note, we are not a bulk billing practice.

Can I get a rebate from Medicare?

Since November 2006, psychology services have attracted a Medicare payment.  In order to access this payment a mental health care plan must be completed by a GP, Psychiatrist or Paediatrician.  This plan allows you to receive Medicare rebates for six sessions.  After six sessions the referring doctor must complete a review. They can request an additional four sessions to be rebated through Medicare.  D However, alternate funding can be sought and a new referral can be considered for the next calendar year.

What happens if I need to cancel?

iPsychology's cancellation policy was developed with the awareness that when appointments are booked, the Psychologist reserves the whole hour especially for you. Therefore, the following cancellation policy is in place:

We require 48 Business hours’ notice to reschedule or cancel a session without incurring any extra fees.


This policy is in place to allow us to offer the allocated time to another client who may be on a cancellation or waiting list for an appointment.


We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.


A late cancelled appointment or non-attendance is a loss to three people:

  1. the client who is delaying their therapy process,

  2. another client who has been on the waiting list to see the clinician urgently,

  3. the clinician who spent time preparing for the session.

What are the cancellation fees?

Less than 48 Business hours’ notice will incur a $70 FEE


Less than 24 Business hours’ notice or non-attendance will incur FULL SESSION FEE. No rebates are available on this amount

Who can get counselling?

We provide counselling to adults, couples, adolescents, children and families. Therapy at iPsychology is for people of all ages, genders and gender expressions, sexualities, and cultural backgrounds. 

We see clients with:

  • GP Mental Health Care Plans

  • GP Chronic Disease Management Plans (Or known as EPC’s)

  • TAC approved funding

  • NDIS self-managed or plan-managed funding

  • WorkCover approved sessions

  • Victims of Crims referrals

  • Employee Assistance Program (EAP) referrals

  • Insurance approved sessions

  • Personal referrals

Does my teen need counselling?

Taking a moment to consider the challenges your teenager is facing and whether there have been significant shifts in your teen’s behavior, can be a good place to start.

  • Has there been a death or major illness in the family or in your teenager’s friendship group?

  • Have relationships broken down between family members?

  • Has there been a bullying incident at school or in their workplace?

  • Is your teenager struggling with their learning?

  • Have you noticed that your teenager’s eating habits have shifted lately?

  • Are you having trouble getting along with your teenager?

  • Perhaps your teen has stopped socialising with friends or has become withdrawn.

  • Has your teen become highly emotional or has their behavior become unusually erratic?


Any change in behavior can signal that the teen is dealing with something, be it peer pressure, bullying or something else. Parents need to be aware of any signs of distress or issue that may be contributing to this for their teen.

How long will I need therapy for?

This is a difficult question to answer… 

It may take only weeks to help you cope with a short-term situation. Or, treatment may last a year or longer if you have a long-term mental illness or other long-term concerns. The number of psychotherapy sessions you need, including the frequency of your sessions depends on some of the factors below:

  • Your particular mental illness or situation

  • Severity of your symptoms

  • How long you’ve had symptoms or have been dealing with your situation

  • How quickly you make progress

  • How much stress you’re experiencing

  • How much your mental health concerns interfere with day-to-day life

  • How much support you receive from family members and others

  • Session frequency limitations (e.g., how often you have sessions may speed up or delay progress)

How do I know who will be the best therapist for me?

At iPsychology, all of our Psychologists and Counsellors share a passion for helping people find their smile. We all work with common issues such as anxiety, depression and stress. In addition, each of our Therapists has their own areas of special interest, training and experience. We will match you with the person best suited for you, based on your age, availability, and the specific issues you are struggling with. To find out who would best suit you, please give us a call. You can also read more about each of our Therapists on our Meet the Team page and make your choice before you call us.

What is Play Therapy?

Play is to children what counselling is to adults. Play is the natural way that children understand their world, express thoughts and feelings, develop social skills and learn self-mastery. Play therapy utilises play to help kids express themselves more easily through toys instead of words. Using Child Centered Play Therapy, children can express difficult feelings, explore relationships and process their experiences.

How soon can I get an appointment?

Each Psychologist or Counsellor has different wait times, depending on their case load and commitments.  At times, we receive quite a large number of referrals and often this can create longer than usual wait times.  Whilst we do our very best to book you in as soon as we can, we would recommend booking your sessions with iPsychology in advance, as this will ensure that your desired outcome for treatment can be reached with regular appointments, as we can get booked up 4-6 weeks in advance.

We also currently have provisionally registered psychologists at our practice who are under the supervision of our director.  If you are interested in booking with them, please let us know.

Persons in emergency crisis or at risk to themselves should present to the Emergency Department of their local hospital or consult their medical practitioner.  iPsychology does not offer emergency support or crisis counselling.

Will what we talk about be repeated to anyone else?

Anything you say to your psychologist is confidential, and there are strict penalties for psychologists found to have breached this duty.  However, this confidentiality is not absolute, and there are a number of specific situations in which confidentiality can be breached by the psychologist. These include:

  • Immediate threat of harm to self or others.

  • Court Subpoena.

  • Insurance companies can request information regarding your treatment, this information will only be provided with your written consent.

  • Supervision / Second opinion – Under national law, registered psychologists are required to seek supervision from a colleague approximately once a month to discuss their practice. It is possible that some aspects of your treatment will be discussed with another psychologist.


The iPsychology team values a transparent and trustworthy therapeutic relationship and so we will to talk with you before any disclosure to a third party, of our work with you.

Why does my Psychologist need supervision?

Working as a Psychologist or Counsellor is incredibly rewarding, but at times can also be very demanding. It is a requirement of our industry and part of iPsychology’s culture of self-care that we have regular supervision. It is where our Therapists are held accountable, are invited to reflect on their work, and strongly encouraged to extend their learning. This contributes to our growth both professionally and personally and, therefore, serves our community. Supervisors are also Psychologists and similarly bound by client confidentiality codes of conduct.

Private Health Insurance

If you are NOT claiming Medicare rebates, you can claim a private health fund rebate at each session instead.

Rebates will vary depending on your health fund and your level of cover. You will be required to pay your account up front and will be issued with a receipt to take to your fund to claim.

Please note you can claim through either Medicare or Private Health, not both. Your private health ancillary cover cannot be used to pay the gap between the Medicare rebate and the charge for psychological services.

One of our favourite quotes


       "The curve that sets everything straight" - Phyllis Diller


        Let us support you to get that curve… call us now!

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